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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to dining@cmich.edu and we'll get back to you as soon as possible.

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.

Can I change my meal plan or FLEX Pass?

Yes!

For resident students: To make a change to your meal plan free of charge, email the Office of Residence Life at reslife@cmich.edu prior to the first day of fall classes. Once fall classes begin, meal plan changes for fall semester may be made for a $15 fee in the CentralCard Office (UC 209) or by visiting http://www.cmucentralcard.com to download the meal plan change form. To change your meal plan free of charge for spring semester, please make that request with the CentralCard Office or by downloading the meal plan change form prior to spring semester. Once spring classes start, meal plan changes can be made for a $15 fee. Meal plan changes are accepted during the first four weeks of each semester for the current semester.
For off-campus students, faculty, and staff: To change your FLEX Pass free of charge, stop by the CentralCard Office (UC 209) prior to the first day of fall classes. Once fall classes begin, FLEX Pass changes for fall semester may be made for a $15 fee inside the CentralCard Office. To make a change to your spring semester FLEX Pass free of charge, do so in the CentralCard Office prior to the first day of spring classes. Spring FLEX Pass changes made in the CentralCard Office after the first day of spring classes are subject to a $15 fee. FLEX Pass changes are accepted during the first four weeks of each semester for the current semester.

Can I get more FLEX Dollars if I run low?

Yes, adding more FLEX Dollars to your meal plan or FLEX Pass is easier than ever. You can order additional FLEX Dollars online as often as needed throughout the semester. You can charge these purchases to your campus account or a credit card.

Does my meal plan or FLEX Pass roll over from fall semester to spring semester?

Any unused FLEX Dollars at the end of fall semester will roll over to spring semester. Meal swipes expire at the end of each semester and do not roll to the next semester. At the end of spring semester, any unused FLEX Dollars will roll throughout the summer. At the end of summer, all FLEX Dollars expire and are not transferable to the next academic year. Meal swipes do not carry over from fall semester to spring semester and are not refundable.

How do FLEX Dollars work?

FLEX Dollars can be used at all 18 dining locations on campus (yes, 18 locations; talk about variety!). If FLEX Dollars start running low, add-on FLEX Dollars can be purchased any time. Any unused FLEX Dollars at the end of fall semester will roll over to spring semester. At the end of spring semester, any unused FLEX Dollars will roll throughout the summer . At the end of summer, all FLEX Dollars expire and are not transferable to the next academic year.

How do I check my FLEX Dollar balance?

FLEX Dollar balances can be checked by calling the CentralCard Office at (989) 774-3484. Your balance is also displayed on the cash register with each transaction.

Can I treat a friend by using one of my meals?

You are the only one who can use the meals in your meal plan or FLEX Pass. However, six guest meal passes are included in all residential meal plans. You can also purchase food for your friends with your FLEX Dollars.

Can off-campus students, faculty, or staff get just FLEX Dollars and no meals?

Yes, we offer several FLEX Passes for off-campus students, faculty, and staff called "All FLEX" which come with FLEX Dollars only.

How can I pay for my meal plan?

When purchasing a meal plan or FLEX Pass online you can use a major credit card (Visa, Mastercard, Discover) or charge it to your campus account. When purchasing in the CentralCard Office, credit cards, cash, check, money orders, and charging to your campus account are all accepted.

What happens if I have unused FLEX Dollars at the end of the semester?

Any unused FLEX Dollars at the end of fall semester will roll over to spring semester. At the end of spring semester, any unused FLEX Dollars will roll throughout the summer. At the end of summer, all FLEX Dollars expire and are not transferable to the next academic year.

When do my meals reset every week with my residential meal plan?

Your weekly allotment of meals resets each Saturday at midnight.

What if I have a food allergy or special diet, will I still be able to use a meal plan or FLEX Pass?

Contact CMU Campus Dining by email at dining@cmich.edu to request a personal menu consultation regarding your food allergy or intolerance.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

  • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

  • Never share passwords with anyone.

  • Change passwords immediately if they may have been compromised.

  • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.

Student Employment

Am I eligible for employment with Campus Dining?

Yes, if you meet the following credit requirements:
 
Undergraduate students must be enrolled in at least 6 credit hours for each semester of employment.
Graduate students must be entrolled in at least 5 credit hours for each semester of employment.
International undergraduate students must be enrolled in at least 12 credit hours for each semester of employment.
International graduate students must be enrolled in at least 9 credit hours for each semester of employment.

How does the application process work?

All applications must be submitted via the Student Application Portal. Please visit the Student Employment Services Job Postings page to view current open positions and click on the applicable link for further details and to apply.

In order to submit an application you will need to create an account on the Student Application Portal. You will be able to do this after you click on a posting to apply. You will be able to use this account to apply to any future Campus Dining posted positions.

Once your application has been reviewed, your status will be updated to reflect where you are in the process. If a location has a position to offer you then you will be contacted. Unfortunately, due to the number of applications we receive, we will be unable to contact you if we do not have a position to offer.

How do I check on the status of my application?

To check the status of your application(s), you will need to log in to the account you created on the Student Applicant Portal.

Do I need to apply to each posting that I am interested in?

Yes, you will need to apply to each posting that interests you. If you are not offered a position that you applied for, you will need to reapply if the position is posted again in the future.

Can I submit my application without knowing my class schedule?

No.  If you do not know your class schedule, please wait to submit your application until you are able to completely fill in the availability section.  Incomplete applications will not be reviewed.

Do I need to submit a resume and/or cover letter with my application?

Yes, you will need to submit both a resume and a cover letter for each position that you apply for.

How do I know that Campus Dining has received my application?

You will receive a confirmation email once your application has been successfully submitted.

Should I visit the Campus Dining locations to inquire about openings, apply to a position, or check the status of my application(s)?

No, for your convenience, all of this information can be found in the Student Application Portal. Therefore, visiting the dining locations is not necessary.

What if I have additional questions?

If you have reviewed these FAQs and still have additional questions, please contact us via email at dining@cmich.edu.